Billing
Payment issues, receipts, plan access, subscription questions, and refund requests.
StoryMint Support
Support
Get help with billing, account access, book generation, refunds, and data requests from one official support inbox.
Email Support
Include your account email, a link to the book, and a short description of what happened.
Back to the appQuick answers
Ask Minty
Minty, StoryMint's helper, answers questions about making, editing, sharing and downloading books, right here and right now.
How do I start a book?
Type your idea in the box on the home page or in the app and press send. The first time, you sign in for free (no card) and StoryMint starts your book.
Where are my books?
Sign in and open My books in the app. On the Free plan, books are saved for 6 months; on Plus, Max and Schools & Organizations they are saved permanently.
How do I download the PDF?
Open the book and choose Download. The PDF download needs an eligible paid plan or a book credit.
Google sign-in doesn't work
Allow pop-ups for StoryMint, then try again, or sign in with your email. Still stuck? Email us and say which browser you use.
How do I cancel or change my plan?
Open your Account page and choose Manage subscription. There is no contract.
Can I get a refund?
See the refund policy for when a refund applies and how to ask for one.
What We Can Help With
Accounts
Sign-in issues, account deletion, profile updates, and data export or removal requests.
Books
Generation problems, broken previews, missing downloads, image issues, and feature requests.