Reach the Jivan Co team behind StoryMint for product help, account or billing questions, privacy requests, classroom use, accessibility feedback, or an editorial correction.
Use one support address for product, policy, and editorial questions. A descriptive subject line helps route your message.
[email protected]Include the page URL or book title when reporting a problem. For account or billing help, write from the email connected to the account when possible, but never send a password, authentication code, or full payment-card number.
StoryMint support does not need your password. Do not email secret keys, authentication codes, complete card numbers, or identity documents unless the team has provided a specific secure process for the request.
For self-service answers, visit Support, Documentation, Privacy, Refund Policy, or Billing Policy.